Thank you for using HeadshotPic (“we”, “our”, or “us”). This Refund & Billing Policy outlines how payments, orders, and refunds are handled to ensure a transparent and fair experience. By purchasing or using any of our paid services, you agree to the terms described below.
1. Payments and Orders
- All payments are securely processed through our merchant of record, Paddle.
- We do not store any payment card information; transactions follow PCI-DSS and international security standards.
- Prices are displayed in your local currency and may vary by region, exchange rate, or promotions.
- After successful payment, you will receive an invoice or receipt directly from Paddle by email.
2. Refund Policy
We aim to ensure satisfaction and fairness. However, because our product is a digital image generation service, refunds are limited to specific conditions.
a. Refundable Situations
- If your paid order has not yet started processing, you may request a full refund.
- If a technical error prevents completion or delivery of your paid HD images (1024×1024), you are eligible for a full or partial refund.
b. Non-Refundable Situations
- Any HD images (1024×1024) have been successfully generated or downloaded.
- Uploads that do not meet our photo quality requirements (e.g., blurry, AI-generated, no face detected).
- Service interruptions or data loss caused by user-side issues (e.g., unstable internet, browser crash).
- Subjective dissatisfaction unrelated to system errors.
c. Request Window and Process
- Refund requests must be submitted within 7 days of purchase.
- Refunds can only be issued if no HD image has been downloaded.
- To request a refund, email support@headshotpic.io with your order details.
- Once approved, refunds are processed within 5–10 business days to the original payment method.
3. Subscriptions (If Applicable)
- Currently, HeadshotPic does not offer subscriptions.
- If subscription plans are introduced later, you may cancel anytime via your account settings.
- Payments for completed billing periods are non-refundable.
4. Pricing and Promotions
- We reserve the right to adjust pricing or promotions at any time.
- Price changes do not affect completed orders.
- Discount codes are valid only during their active period and cannot be combined.
5. Disputes and Support
If you have questions or refund concerns, contact us at support@headshotpic.io.
Our team reviews and responds to all inquiries within 7 business days.
6. Legal Disclaimer
This Refund Policy is part of our Terms and Conditions and is designed to ensure transparency and fairness. Because HeadshotPic provides a digital image generation service, refunds are limited to cases where delivery has not occurred. HeadshotPic is operated by an independent team/organization, and all payments are securely processed by Paddle (merchant of record).